/* PolicyDesk CRM — styles
   Layout: fixed pine sidebar + sticky utility top bar; views are grids of panels.
*/
:root{
  --bg:#EEF2F1; --surface:#FFFFFF; --sunk:#F5F8F7; --ink:#13201E; --muted:#5B6B67; --faint:#8A9894; --line:#DCE3E1;
  --brand:#0D5049; --brand-2:#13695F; --brand-soft:#DCEDEA; --on-brand:#FFFFFF;
  --accent:#C9711E; --accent-soft:#F8E6D3;
  --side:#0E2B28; --side-ink:#B9CFCA; --side-hi:#FFFFFF; --side-act:#1B4540; --side-line:#1F3D39;
  --ok:#23824F; --warn:#B7790B; --bad:#BD3B34; --info:#2D68A8;
  --s1:#2D68A8; --s2:#7A5BB5; --s3:#B7790B; --s4:#0F8A83; --s5:#C9711E; --s6:#23824F; --s7:#BD3B34; --s8:#9C4F8E; --s9:#6B7A76;
  --shadow:0 1px 2px rgba(16,40,36,.06),0 10px 28px -14px rgba(16,40,36,.22);
  --overlay:rgba(10,24,22,.42);
  --f-display:"Bricolage Grotesque","Segoe UI",system-ui,sans-serif;
  --f-body:"Instrument Sans","Segoe UI",system-ui,-apple-system,sans-serif;
  --f-mono:"JetBrains Mono",ui-monospace,SFMono-Regular,Menlo,monospace;
  --r:10px; --side-w:236px;
}
@media (prefers-color-scheme: dark){
  :root:not([data-theme="light"]){
    --bg:#0B1312; --surface:#121D1B; --sunk:#0F1817; --ink:#E3ECEA; --muted:#97A8A4; --faint:#6E7F7B; --line:#22312E;
    --brand:#3BA394; --brand-2:#52B8A9; --brand-soft:#173B36; --on-brand:#04201C;
    --accent:#EE9C4C; --accent-soft:#3A2814;
    --side:#081110; --side-ink:#A9BDB8; --side-hi:#FFFFFF; --side-act:#15302C; --side-line:#152623;
    --ok:#4CC083; --warn:#E0A93A; --bad:#EE6F66; --info:#6FA6E6;
    --s1:#6FA6E6; --s2:#A98BE3; --s3:#E0A93A; --s4:#41C2B8; --s5:#EE9C4C; --s6:#4CC083; --s7:#EE6F66; --s8:#D184C2; --s9:#97A8A4;
    --shadow:0 1px 2px rgba(0,0,0,.4),0 12px 30px -14px rgba(0,0,0,.7); --overlay:rgba(0,0,0,.58);
    color-scheme:dark;
  }
}
:root[data-theme="dark"]{
  --bg:#0B1312; --surface:#121D1B; --sunk:#0F1817; --ink:#E3ECEA; --muted:#97A8A4; --faint:#6E7F7B; --line:#22312E;
  --brand:#3BA394; --brand-2:#52B8A9; --brand-soft:#173B36; --on-brand:#04201C;
  --accent:#EE9C4C; --accent-soft:#3A2814;
  --side:#081110; --side-ink:#A9BDB8; --side-hi:#FFFFFF; --side-act:#15302C; --side-line:#152623;
  --ok:#4CC083; --warn:#E0A93A; --bad:#EE6F66; --info:#6FA6E6;
  --s1:#6FA6E6; --s2:#A98BE3; --s3:#E0A93A; --s4:#41C2B8; --s5:#EE9C4C; --s6:#4CC083; --s7:#EE6F66; --s8:#D184C2; --s9:#97A8A4;
  --shadow:0 1px 2px rgba(0,0,0,.4),0 12px 30px -14px rgba(0,0,0,.7); --overlay:rgba(0,0,0,.58);
  color-scheme:dark;
}

*{box-sizing:border-box}
html,body{height:100%}
body{margin:0;background:var(--bg);color:var(--ink);font:14px/1.5 var(--f-body);-webkit-font-smoothing:antialiased}
body::before{content:"";position:fixed;inset:0 0 auto;height:env(safe-area-inset-top,0px);z-index:60;background:var(--surface)}
h1,h2,h3,h4{font-family:var(--f-display);margin:0;line-height:1.2;text-wrap:balance;letter-spacing:-.01em}
h1{font-size:26px;font-weight:700}
h2{font-size:18px;font-weight:700}
h3{font-size:15px;font-weight:600}
p{margin:0}
a{color:var(--brand)}
button,input,select,textarea{font:inherit;color:inherit}
:focus-visible{outline:2px solid var(--brand);outline-offset:2px}
.num,.mono{font-family:var(--f-mono);font-variant-numeric:tabular-nums}
.muted{color:var(--muted)} .faint{color:var(--faint)} small{font-size:12px}
.eyebrow{font-size:11px;font-weight:600;letter-spacing:.08em;text-transform:uppercase;color:var(--muted)}

/* ---------- icons ---------- */
.ic{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round;flex:none}
.ic.sm{width:15px;height:15px}.ic.lg{width:22px;height:22px}
.ic.fill{fill:currentColor}

/* ---------- shell ---------- */
#app{display:grid;grid-template-columns:var(--side-w) minmax(0,1fr);min-height:100%}
#side{position:sticky;top:0;height:100vh;height:100dvh;background:var(--side);color:var(--side-ink);display:flex;flex-direction:column;padding:18px 12px 14px max(12px,env(safe-area-inset-left,0px));overflow-y:auto;z-index:40}
.brand{display:flex;align-items:center;gap:10px;padding:2px 8px 18px}
.brand-mark{width:32px;height:32px;border-radius:9px;background:var(--accent);color:#1d1206;display:grid;place-items:center;font-family:var(--f-display);font-weight:700;font-size:17px}
.brand b{display:block;color:var(--side-hi);font-family:var(--f-display);font-size:17px;line-height:1.1}
.brand small{color:var(--side-ink);opacity:.75;font-size:11px}
.nav-group{margin-top:10px}
.nav-group>span{display:block;font-size:10.5px;letter-spacing:.1em;text-transform:uppercase;padding:8px 10px 4px;opacity:.6}
.nav a{display:flex;align-items:center;gap:11px;padding:8px 10px;border-radius:8px;color:var(--side-ink);text-decoration:none;font-weight:500;cursor:pointer}
.nav a:hover{background:var(--side-act);color:var(--side-hi)}
.nav a.on{background:var(--side-act);color:var(--side-hi);box-shadow:inset 3px 0 0 var(--accent)}
.nav a .badge{margin-left:auto}
.side-foot{margin-top:auto;padding:12px 8px 0;border-top:1px solid var(--side-line);font-size:12px;display:grid;gap:8px}
.role-switch{display:grid;grid-template-columns:1fr 1fr;background:var(--side-act);border-radius:8px;padding:3px}
.role-switch button{border:0;background:none;color:var(--side-ink);padding:6px;border-radius:6px;cursor:pointer;font-size:12.5px;font-weight:600}
.role-switch button.on{background:var(--side-hi);color:var(--side)}

#main{min-width:0;display:flex;flex-direction:column}
#top{position:sticky;top:env(safe-area-inset-top,0px);z-index:30;background:var(--surface);border-bottom:1px solid var(--line);display:flex;align-items:center;gap:10px;padding-block:10px;padding-left:max(20px,env(safe-area-inset-left,0px));padding-right:max(20px,env(safe-area-inset-right,0px))}
.icon-btn.menu-btn{display:none}
.search{position:relative;flex:1;max-width:460px;min-width:0}
.search input{width:100%;padding:9px 12px 9px 36px;border:1px solid var(--line);border-radius:9px;background:var(--sunk)}
.search .ic{position:absolute;left:11px;top:50%;transform:translateY(-50%);color:var(--faint)}
.top-actions{display:flex;align-items:center;gap:8px;margin-left:auto}
.status-sel{display:flex;align-items:center;gap:7px;border:1px solid var(--line);border-radius:999px;padding:4px 6px 4px 10px;background:var(--surface)}
.status-sel select{border:0;background:none;font-weight:600;font-size:13px;cursor:pointer;padding:2px}
.dot{width:9px;height:9px;border-radius:50%;background:var(--faint);flex:none}
.dot.available{background:var(--ok)}.dot.oncall{background:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.dot.offline{background:var(--faint)}
.me{display:flex;align-items:center;gap:8px;padding-left:4px}
.me b{font-size:13px;display:block;line-height:1.1}.me small{color:var(--muted);font-size:11.5px}

#view{padding-block:22px 60px;padding-left:max(20px,env(safe-area-inset-left,0px));padding-right:max(20px,env(safe-area-inset-right,0px));min-width:0}
.page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:12px;flex-wrap:wrap;margin-bottom:18px}
.page-head p{color:var(--muted);margin-top:4px}
.head-actions{display:flex;gap:8px;flex-wrap:wrap;align-items:center}

/* ---------- primitives ---------- */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;border:1px solid var(--line);background:var(--surface);padding:8px 13px;border-radius:9px;font-weight:600;font-size:13.5px;cursor:pointer;white-space:nowrap;text-decoration:none;color:var(--ink)}
.btn:hover{border-color:var(--faint)}
.btn.primary{background:var(--brand);border-color:var(--brand);color:var(--on-brand)}
.btn.primary:hover{background:var(--brand-2)}
.btn.accent{background:var(--accent);border-color:var(--accent);color:#1d1206}
.btn.danger{color:var(--bad);border-color:color-mix(in srgb,var(--bad) 40%,var(--line))}
.btn.ghost{border-color:transparent;background:none}
.btn.sm{padding:5px 9px;font-size:12.5px;border-radius:7px}
.btn.lg{padding:12px 18px;font-size:15px;border-radius:11px}
.btn[disabled]{opacity:.45;cursor:not-allowed}
.icon-btn{position:relative;display:inline-grid;place-items:center;width:36px;height:36px;border-radius:9px;border:1px solid var(--line);background:var(--surface);cursor:pointer;color:var(--ink);flex:none}
.icon-btn:hover{border-color:var(--faint)}
.icon-btn.sm{width:30px;height:30px;border-radius:8px}
.icon-btn.call{color:var(--brand)}
.icon-btn .count{position:absolute;top:-5px;right:-5px;min-width:18px;height:18px;border-radius:9px;background:var(--bad);color:#fff;font-size:10.5px;font-weight:700;display:grid;place-items:center;padding:0 4px}
.badge{display:inline-grid;place-items:center;min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:var(--accent);color:#1d1206;font-size:11px;font-weight:700}
.pill{--c:var(--s9);display:inline-flex;align-items:center;gap:5px;padding:2px 9px;border-radius:999px;font-size:12px;font-weight:600;white-space:nowrap;background:color-mix(in srgb,var(--c) 14%,transparent);color:var(--c)}
.pill.dotted::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}
.tag{display:inline-block;padding:1px 7px;border-radius:5px;font-size:11.5px;font-weight:600;background:var(--sunk);border:1px solid var(--line);color:var(--muted);white-space:nowrap}
.av{--c:var(--brand);width:30px;height:30px;border-radius:50%;display:inline-grid;place-items:center;font-size:11.5px;font-weight:700;background:color-mix(in srgb,var(--c) 18%,var(--surface));color:var(--c);flex:none}
.av.lg{width:46px;height:46px;font-size:16px}.av.sm{width:24px;height:24px;font-size:10px}

.panel{background:var(--surface);border:1px solid var(--line);border-radius:12px;min-width:0}
.panel-h{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:14px 16px 10px;flex-wrap:wrap}
.panel-b{padding:4px 16px 16px}
.panel-b.flush{padding:0}
.grid{display:grid;gap:16px}
.g2{grid-template-columns:repeat(2,minmax(0,1fr))}
.g3{grid-template-columns:repeat(3,minmax(0,1fr))}
.g-dash{grid-template-columns:minmax(0,2fr) minmax(0,1fr)}
.stack{display:grid;gap:16px;align-content:start}
.row{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.between{justify-content:space-between}
.sep{height:1px;background:var(--line);margin:12px 0}

/* KPI tiles */
.kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px;margin-bottom:16px}
.kpi{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:14px 14px 12px}
.kpi .eyebrow{font-size:10.5px}
.kpi b{display:block;font-family:var(--f-display);font-size:26px;font-weight:700;margin-top:6px;font-variant-numeric:tabular-nums}
.kpi small{color:var(--muted)}
.kpi small .up{color:var(--ok);font-weight:600}

/* progress */
.bar{height:8px;border-radius:5px;background:var(--sunk);border:1px solid var(--line);overflow:hidden}
.bar>i{display:block;height:100%;background:var(--brand);border-radius:5px}
.bar.accent>i{background:var(--accent)}
.bar.thick{height:14px}
.target-figs{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;margin-top:12px}
.target-figs div{display:grid;gap:2px}.target-figs b{font-family:var(--f-mono);font-size:15px}

/* horizontal bar chart */
.hbars{display:grid;gap:9px}
.hbar{display:grid;grid-template-columns:minmax(90px,150px) minmax(0,1fr) auto;align-items:center;gap:10px;font-size:13px}
.hbar .track{height:10px;background:var(--sunk);border-radius:5px;overflow:hidden}
.hbar .track i{display:block;height:100%;border-radius:5px;background:var(--c,var(--brand))}
.hbar .lbl{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.hbar.click{cursor:pointer;border-radius:6px}.hbar.click:hover .lbl{color:var(--brand);text-decoration:underline}
.split{display:flex;height:12px;border-radius:6px;overflow:hidden;background:var(--sunk)}
.split i{display:block;height:100%}

/* tables */
.tbl-wrap{overflow-x:auto}
table.tbl{width:100%;border-collapse:collapse;font-size:13.5px}
.tbl th{text-align:left;font-size:11px;letter-spacing:.06em;text-transform:uppercase;color:var(--muted);font-weight:600;padding:10px 12px;border-bottom:1px solid var(--line);white-space:nowrap;background:var(--sunk)}
.tbl td{padding:10px 12px;border-bottom:1px solid var(--line);vertical-align:middle}
.tbl tr:last-child td{border-bottom:0}
.tbl tr.click{cursor:pointer}
.tbl tr.click:hover td{background:var(--sunk)}
.tbl tr.sel td{background:color-mix(in srgb,var(--brand) 7%,transparent)}
.tbl td.r,.tbl th.r{text-align:right}
.who{display:flex;align-items:center;gap:10px;min-width:0}
.who b{display:block;font-weight:600;white-space:nowrap}
.who small{color:var(--muted);white-space:nowrap}
.empty{padding:28px 16px;text-align:center;color:var(--muted)}

/* forms */
.field{display:grid;gap:5px}
.field>label,.lbl-sm{font-size:12px;font-weight:600;color:var(--muted)}
.input,select.input,textarea.input{width:100%;padding:8px 10px;border:1px solid var(--line);border-radius:8px;background:var(--surface);min-width:0}
textarea.input{resize:vertical;min-height:70px}
.filters{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.filters .input{width:auto;min-width:0;flex:0 1 auto}
.filters .grow{flex:1 1 200px}
.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}
.form-grid .full{grid-column:1/-1}
.check{display:flex;align-items:center;gap:8px;cursor:pointer}
.check input{width:16px;height:16px;accent-color:var(--brand)}
.switch{position:relative;width:38px;height:22px;flex:none;display:inline-block}
.switch input{opacity:0;width:0;height:0;position:absolute}
.switch span{position:absolute;inset:0;background:var(--line);border-radius:11px;cursor:pointer;transition:.15s}
.switch span::after{content:"";position:absolute;left:3px;top:3px;width:16px;height:16px;border-radius:50%;background:var(--surface);transition:.15s;box-shadow:0 1px 2px rgba(0,0,0,.25)}
.switch input:checked+span{background:var(--brand)}
.switch input:checked+span::after{transform:translateX(16px)}
.seg{display:inline-flex;background:var(--sunk);border:1px solid var(--line);border-radius:9px;padding:3px;gap:2px;flex-wrap:wrap}
.seg button{border:0;background:none;padding:5px 11px;border-radius:6px;font-weight:600;font-size:13px;color:var(--muted);cursor:pointer}
.seg button.on{background:var(--surface);color:var(--ink);box-shadow:var(--shadow)}
.tabs{display:flex;gap:2px;border-bottom:1px solid var(--line);overflow-x:auto}
.tabs button{border:0;background:none;padding:10px 12px;font-weight:600;color:var(--muted);cursor:pointer;border-bottom:2px solid transparent;margin-bottom:-1px;white-space:nowrap}
.tabs button.on{color:var(--ink);border-color:var(--accent)}
.chips{display:flex;gap:6px;flex-wrap:wrap}
.chip{border:1px solid var(--line);background:var(--surface);padding:4px 10px;border-radius:999px;font-size:12.5px;font-weight:600;cursor:pointer;color:var(--muted)}
.chip.on{background:var(--brand-soft);border-color:var(--brand);color:var(--brand)}

/* lists */
.list{display:grid}
.li{display:flex;align-items:center;gap:12px;padding:10px 0;border-bottom:1px solid var(--line);min-width:0}
.li:last-child{border-bottom:0}
.li .grow{flex:1;min-width:0}
.li .grow b{display:block;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.li .grow small{color:var(--muted);display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.li.click{cursor:pointer}.li.click:hover b{color:var(--brand)}
.time{font-family:var(--f-mono);font-size:12.5px;color:var(--muted);width:66px;flex:none}

/* bulk bar */
.bulk{display:flex;align-items:center;gap:10px;flex-wrap:wrap;background:var(--brand);color:var(--on-brand);padding:10px 14px;border-radius:10px;margin-bottom:12px}
.bulk select{background:var(--surface);color:var(--ink);border:0;border-radius:7px;padding:6px 8px}
.bulk .btn{background:var(--surface);color:var(--ink);border-color:transparent}

/* ---------- drawer / modal ---------- */
.overlay{position:fixed;inset:0;background:var(--overlay);z-index:70;animation:fade .15s}
.drawer{position:fixed;top:0;right:0;bottom:0;width:min(640px,100%);background:var(--bg);z-index:71;display:flex;flex-direction:column;box-shadow:var(--shadow);animation:slide .2s ease-out;padding-top:env(safe-area-inset-top,0px);padding-bottom:env(safe-area-inset-bottom,0px);padding-right:env(safe-area-inset-right,0px)}
.drawer-h{background:var(--surface);border-bottom:1px solid var(--line);padding:16px 18px;display:grid;gap:12px}
.drawer-b{overflow-y:auto;padding:16px 18px 40px;display:grid;gap:14px;align-content:start}
.modal{position:fixed;left:50%;top:50%;transform:translate(-50%,-50%);width:min(560px,calc(100% - 32px));max-height:calc(100% - 40px);overflow-y:auto;background:var(--surface);border-radius:14px;z-index:81;box-shadow:var(--shadow);animation:pop .16s ease-out}
.modal.wide{width:min(820px,calc(100% - 32px))}
.modal-h{display:flex;align-items:center;justify-content:space-between;padding:16px 18px;border-bottom:1px solid var(--line);gap:10px}
.modal-b{padding:16px 18px;display:grid;gap:14px}
.modal-f{display:flex;justify-content:flex-end;gap:8px;padding:12px 18px 16px;flex-wrap:wrap}
#modal .overlay{z-index:80}
@keyframes fade{from{opacity:0}}
@keyframes slide{from{transform:translateX(30px);opacity:.4}}
@keyframes pop{from{transform:translate(-50%,-48%);opacity:.5}}

.owner-note{display:flex;align-items:center;gap:8px;padding:8px 12px;border-radius:9px;background:var(--sunk);border:1px solid var(--line);font-size:13px}
.owner-note.lock{background:color-mix(in srgb,var(--bad) 10%,var(--surface));border-color:color-mix(in srgb,var(--bad) 35%,var(--line));color:var(--bad)}
.result-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:6px}
.result-btn{--c:var(--s9);border:1px solid color-mix(in srgb,var(--c) 40%,var(--line));background:color-mix(in srgb,var(--c) 8%,var(--surface));color:var(--c);padding:8px 6px;border-radius:8px;font-weight:600;font-size:12.5px;cursor:pointer}
.result-btn:hover{background:color-mix(in srgb,var(--c) 18%,var(--surface))}
.kv{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px 16px}
.kv div{display:grid;gap:2px;min-width:0}
.kv span{font-size:11.5px;color:var(--muted);font-weight:600}
.kv b{font-weight:500;overflow-wrap:anywhere}
.kv .input{padding:5px 8px}

/* call history */
.call-item{border:1px solid var(--line);border-radius:10px;background:var(--surface);padding:12px;display:grid;gap:10px}
.player{display:flex;align-items:center;gap:10px;background:var(--sunk);border-radius:8px;padding:6px 10px}
.player .icon-btn{width:30px;height:30px;border-radius:50%;background:var(--brand);color:var(--on-brand);border:0}
.wave{flex:1;height:26px;position:relative;display:flex;align-items:center;gap:2px;overflow:hidden}
.wave i{flex:1;background:var(--faint);border-radius:2px;opacity:.55}
.wave .prog{position:absolute;inset:0 auto 0 0;width:0;background:color-mix(in srgb,var(--brand) 22%,transparent);border-right:2px solid var(--brand)}
.player.playing .prog{animation:play var(--d,20s) linear forwards}
@keyframes play{to{width:100%}}
.summary{background:color-mix(in srgb,var(--brand) 8%,var(--surface));border-left:3px solid var(--brand);border-radius:6px;padding:8px 10px;font-size:13px}
details.transcript summary{cursor:pointer;font-size:12.5px;font-weight:600;color:var(--muted)}
.transcript-lines{display:grid;gap:6px;margin-top:8px;font-size:13px}
.transcript-lines p b{font-weight:600;color:var(--brand)}
.transcript-lines p.lead b{color:var(--accent)}

/* messages */
.thread{display:flex;flex-direction:column;gap:8px}
.bubble{max-width:80%;padding:8px 12px;border-radius:14px;font-size:13.5px;overflow-wrap:anywhere}
.bubble.out{align-self:flex-end;background:var(--brand);color:var(--on-brand);border-bottom-right-radius:4px}
.bubble.in{align-self:flex-start;background:var(--surface);border:1px solid var(--line);border-bottom-left-radius:4px}
.bubble small{display:block;opacity:.7;font-size:11px;margin-top:3px}
.bubble.email{max-width:92%}
.bubble .subj{font-weight:700;display:block;margin-bottom:3px}
.composer{display:grid;gap:8px;background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:10px}
.optout{display:flex;gap:8px;align-items:center;padding:8px 12px;border-radius:8px;background:color-mix(in srgb,var(--bad) 10%,var(--surface));color:var(--bad);font-weight:600;font-size:13px}

/* ---------- pipeline ---------- */
.board-wrap{overflow-x:auto;padding-bottom:10px}
.board{display:grid;grid-template-columns:repeat(9,minmax(230px,1fr));gap:12px;min-width:max-content}
.col{background:var(--sunk);border:1px solid var(--line);border-radius:12px;display:flex;flex-direction:column;max-height:calc(100vh - 230px);min-height:200px}
.col-h{display:flex;align-items:center;justify-content:space-between;padding:10px 12px;border-bottom:1px solid var(--line);gap:8px}
.col-h h3{font-size:13.5px;display:flex;align-items:center;gap:7px}
.col-h h3::before{content:"";width:9px;height:9px;border-radius:3px;background:var(--c)}
.col-b{padding:8px;display:grid;gap:8px;overflow-y:auto;align-content:start;flex:1}
.col.over{outline:2px dashed var(--brand);outline-offset:-3px}
.card{background:var(--surface);border:1px solid var(--line);border-radius:9px;padding:10px;cursor:grab;display:grid;gap:7px}
.card:hover{border-color:var(--faint)}
.card.dragging{opacity:.4}
.card b{font-weight:600;font-size:13.5px}
.card .meta{display:flex;align-items:center;justify-content:space-between;gap:6px;font-size:12px;color:var(--muted)}
.card select{display:none;font-size:12px;padding:3px 6px}
@media (hover:none){.card select{display:block}}
.rules{display:flex;gap:8px;flex-wrap:wrap;align-items:center;font-size:12.5px;color:var(--muted)}

/* ---------- dialer ---------- */
.dialer{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(0,1fr);gap:16px;align-items:start}
.dial-stage{padding:24px;display:grid;gap:18px}
.dial-idle{text-align:center;display:grid;gap:14px;justify-items:center;padding:20px 10px}
.dial-idle .ring{width:86px;height:86px;border-radius:50%;display:grid;place-items:center;background:var(--brand-soft);color:var(--brand)}
.dial-idle .ring .ic{width:36px;height:36px}
.live-lead{display:flex;gap:14px;align-items:center}
.live-lead h2{font-size:22px}
.call-state{display:flex;align-items:center;gap:10px;font-weight:600}
.call-state .pulse{width:12px;height:12px;border-radius:50%;background:var(--accent);animation:pulse 1.1s infinite}
.call-state.connected .pulse{background:var(--ok)}
.rec{display:inline-flex;align-items:center;gap:6px;color:var(--bad);font-size:12px;font-weight:700;letter-spacing:.06em}
.rec::before{content:"";width:8px;height:8px;border-radius:50%;background:var(--bad);animation:pulse 1.4s infinite}
@keyframes pulse{50%{opacity:.35}}
.call-timer{font-family:var(--f-mono);font-size:30px;font-weight:600}
.q-bucket{padding:8px 16px;background:var(--sunk);border-block:1px solid var(--line);display:flex;justify-content:space-between;font-size:12px;font-weight:700;color:var(--muted);letter-spacing:.04em;text-transform:uppercase}
.q-item{display:flex;align-items:center;gap:10px;padding:9px 16px;border-bottom:1px solid var(--line)}
.q-item.next{background:color-mix(in srgb,var(--accent) 10%,transparent)}
.q-item .grow{flex:1;min-width:0}
.q-item b{font-weight:600;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.q-item small{color:var(--muted)}

/* floating call bar */
#callbar{position:fixed;left:50%;transform:translateX(-50%);bottom:calc(16px + env(safe-area-inset-bottom,0px));z-index:65;width:min(720px,calc(100% - 32px))}
.cb{background:var(--side);color:var(--side-hi);border-radius:14px;padding:12px 14px;display:grid;gap:10px;box-shadow:var(--shadow)}
.cb .row{gap:12px}
.cb .call-timer{font-size:18px}
.cb .result-grid{grid-template-columns:repeat(8,minmax(0,1fr))}
.cb .result-btn{background:var(--side-act);color:var(--side-hi);border-color:var(--side-line);font-size:12px;padding:7px 4px}
.cb .btn{background:var(--side-act);border-color:var(--side-line);color:var(--side-hi)}
.cb .btn.danger{background:var(--bad);border-color:var(--bad);color:#fff}

/* ---------- calendar ---------- */
.cal-layout{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:16px;align-items:start}
.cal-scroll{overflow-x:auto}
.cal{display:grid;grid-template-columns:56px repeat(7,minmax(96px,1fr));min-width:760px}
.cal-dh{padding:10px 8px;border-bottom:1px solid var(--line);font-weight:600;font-size:13px;text-align:center}
.cal-dh.today{color:var(--brand)}
.cal-dh small{display:block;color:var(--muted);font-weight:500}
.cal-hours{display:grid}
.cal-hours div{height:60px;font-size:11px;color:var(--faint);text-align:right;padding-right:8px;font-family:var(--f-mono);transform:translateY(-7px)}
.cal-day{position:relative;border-left:1px solid var(--line);background-image:repeating-linear-gradient(to bottom,transparent 0 59px,var(--line) 59px 60px)}
.cal-day.off{background-color:var(--sunk)}
.cal-day.today{background-color:color-mix(in srgb,var(--brand) 4%,transparent)}
.ev{--c:var(--brand);position:absolute;left:3px;right:3px;border-radius:6px;padding:2px 6px;font-size:11px;line-height:1.2;white-space:nowrap;text-overflow:ellipsis;overflow:hidden;cursor:pointer;background:color-mix(in srgb,var(--c) 16%,var(--surface));border-left:3px solid var(--c);color:var(--ink)}
.ev b{font-weight:600;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ev.noshow{text-decoration:line-through;opacity:.65}
.now-line{position:absolute;left:0;right:0;height:2px;background:var(--bad);z-index:2}
.copybox{display:flex;gap:6px}
.copybox input{flex:1;font-family:var(--f-mono);font-size:12px}

/* ---------- inbox ---------- */
.inbox{display:grid;grid-template-columns:320px minmax(0,1fr);height:calc(100vh - 190px);min-height:480px;overflow:hidden}
.inbox-list{border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0}
.inbox-list .scroll{overflow-y:auto;flex:1}
.conv{display:flex;gap:10px;padding:12px 14px;border-bottom:1px solid var(--line);cursor:pointer;min-width:0}
.conv:hover{background:var(--sunk)}
.conv.on{background:var(--brand-soft)}
.conv .grow{flex:1;min-width:0}
.conv b{display:flex;justify-content:space-between;gap:6px;font-weight:600}
.conv b time{font-weight:500;font-size:11.5px;color:var(--muted);font-family:var(--f-mono)}
.conv p{font-size:12.5px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.conv.unread b>span::after{content:"";display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--accent);margin-left:6px;vertical-align:middle}
.inbox-thread{display:flex;flex-direction:column;min-height:0;min-width:0}
.inbox-thread .scroll{flex:1;overflow-y:auto;padding:16px;background:var(--sunk)}
.inbox-thread .th-h{padding:12px 16px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:10px;justify-content:space-between;flex-wrap:wrap}
.inbox-thread .composer{border-radius:0;border-width:1px 0 0}

/* ---------- automations ---------- */
.auto-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.25fr);gap:16px;align-items:start}
.flow-card{display:grid;gap:6px;padding:12px 14px;border-bottom:1px solid var(--line);cursor:pointer}
.flow-card:hover{background:var(--sunk)}
.flow-card.on{background:var(--brand-soft)}
.flow-card .row{justify-content:space-between;flex-wrap:nowrap}
.flow-card b{font-weight:600}
.flow{display:grid;gap:0;justify-items:stretch}
.node{display:flex;align-items:center;gap:10px;background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:10px 12px;flex-wrap:wrap}
.node .kind{font-size:10.5px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;width:62px;flex:none}
.node.trigger{border-color:var(--brand);background:var(--brand-soft)}.node.trigger .kind{color:var(--brand)}
.node.wait .kind{color:var(--s3)}.node.action .kind{color:var(--s5)}.node.cond .kind{color:var(--s2)}
.node .input{width:auto;flex:1 1 140px}
.node .num-in{width:70px;flex:none}
.connector{width:2px;height:18px;background:var(--line);justify-self:center}

/* ---------- reports ---------- */
.colchart{display:flex;align-items:flex-end;gap:10px;height:200px;padding-top:14px;border-bottom:1px solid var(--line)}
.colchart .c{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;height:100%;gap:4px;min-width:0}
.colchart .c i{display:block;width:100%;max-width:44px;background:var(--brand);border-radius:5px 5px 0 0;min-height:2px}
.colchart .c i.cur{background:var(--accent)}
.colchart .c span{font-size:11px;font-family:var(--f-mono);color:var(--muted)}
.colchart-x{display:flex;gap:10px}.colchart-x span{flex:1;text-align:center;font-size:11.5px;color:var(--muted)}
.legend{display:flex;gap:14px;flex-wrap:wrap;font-size:12px;color:var(--muted)}
.legend span{display:inline-flex;align-items:center;gap:6px}
.legend span::before{content:"";width:10px;height:10px;border-radius:3px;background:var(--c)}
.crumbs{display:flex;gap:6px;align-items:center;font-size:13px;color:var(--muted);flex-wrap:wrap}
.crumbs a{cursor:pointer;font-weight:600}

/* settings */
.settings{display:grid;grid-template-columns:220px minmax(0,1fr);gap:16px;align-items:start}
.set-nav{display:grid;padding:6px}
.set-nav button{text-align:left;border:0;background:none;padding:9px 12px;border-radius:8px;font-weight:600;color:var(--muted);cursor:pointer}
.set-nav button.on{background:var(--brand-soft);color:var(--brand)}
.set-sec{display:grid;gap:16px}
.help{font-size:12.5px;color:var(--muted)}

/* popovers */
.pop{position:absolute;top:calc(100% + 8px);right:0;width:min(380px,calc(100vw - 32px));background:var(--surface);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow);z-index:50;max-height:70vh;overflow-y:auto}
.pop .li{padding:10px 14px}
.search .pop{left:0;right:auto;width:100%}
.n-ico{width:30px;height:30px;border-radius:8px;display:grid;place-items:center;background:var(--sunk);color:var(--brand);flex:none}
.n-ico.warn{color:var(--warn)}.n-ico.bad{color:var(--bad)}
.li.unread{background:color-mix(in srgb,var(--accent) 7%,transparent)}

/* toasts & reminder */
#toasts{position:fixed;right:max(16px,env(safe-area-inset-right,0px));bottom:calc(16px + env(safe-area-inset-bottom,0px));display:grid;gap:8px;z-index:90;width:min(360px,calc(100% - 32px))}
.toast{background:var(--ink);color:var(--bg);padding:11px 14px;border-radius:10px;font-size:13px;box-shadow:var(--shadow);animation:pop2 .2s ease-out;display:flex;gap:9px;align-items:flex-start}
.toast .ic{margin-top:1px}
@keyframes pop2{from{transform:translateY(8px);opacity:0}}
.reminder{position:fixed;right:max(16px,env(safe-area-inset-right,0px));top:calc(76px + env(safe-area-inset-top,0px));z-index:85;width:min(340px,calc(100% - 32px));background:var(--surface);border:1px solid var(--accent);border-radius:12px;box-shadow:var(--shadow);padding:14px;display:grid;gap:10px;animation:pop2 .25s}

/* dashboard specific */
.hero-dial{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap;background:var(--side);color:var(--side-hi);border-radius:14px;padding:20px 22px;margin-bottom:16px}
.hero-dial h1{color:var(--side-hi)}
.hero-dial p{color:var(--side-ink)}
.hero-dial .qcounts{display:flex;gap:18px;flex-wrap:wrap;margin-top:12px}
.hero-dial .qcounts div b{display:block;font-family:var(--f-mono);font-size:20px}
.hero-dial .qcounts div small{color:var(--side-ink)}
.rank{font-family:var(--f-mono);font-weight:600;color:var(--faint);width:18px}
.rank.top{color:var(--accent)}

.only-print{display:none}
@media print{#side,#top,.no-print,#callbar,#toasts{display:none!important}#app{display:block}.panel{break-inside:avoid}}

/* ---------- responsive ---------- */
@media (max-width:1280px){.kpis{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media (max-width:1100px){
  .g-dash,.dialer,.auto-layout,.cal-layout{grid-template-columns:minmax(0,1fr)}
  .g3{grid-template-columns:repeat(2,minmax(0,1fr))}
  .inbox{grid-template-columns:260px minmax(0,1fr)}
}
@media (max-width:900px){
  #app{grid-template-columns:minmax(0,1fr)}
  #side{position:fixed;left:0;top:0;bottom:0;width:var(--side-w);transform:translateX(-105%);transition:transform .2s;padding-top:calc(18px + env(safe-area-inset-top,0px))}
  #side.open{transform:none;box-shadow:var(--shadow)}
  .icon-btn.menu-btn{display:inline-grid}
  .me div{display:none}
  .settings{grid-template-columns:minmax(0,1fr)}
  .set-nav{grid-auto-flow:column;overflow-x:auto;grid-auto-columns:max-content}
  .g2{grid-template-columns:minmax(0,1fr)}
}
@media (max-width:700px){
  #top{flex-wrap:wrap;row-gap:8px;gap:6px;}
  #top .search{order:3;flex:1 1 100%;max-width:none}
  #top{padding-left:max(16px,env(safe-area-inset-left,0px));padding-right:max(16px,env(safe-area-inset-right,0px))}
  #view{padding-left:max(16px,env(safe-area-inset-left,0px));padding-right:max(16px,env(safe-area-inset-right,0px))}
  .top-actions .hide-sm{display:none}
  .status-sel select{max-width:84px}
  .kpis{grid-template-columns:repeat(2,minmax(0,1fr))}
  .g3{grid-template-columns:minmax(0,1fr)}
  .form-grid,.kv{grid-template-columns:minmax(0,1fr)}
  .result-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
  .cb .result-grid{grid-template-columns:repeat(4,minmax(0,1fr))}
  .target-figs{grid-template-columns:repeat(2,minmax(0,1fr))}
  .inbox{grid-template-columns:minmax(0,1fr);height:auto}
  .inbox-list{border-right:0;border-bottom:1px solid var(--line);max-height:280px}
  .inbox-thread .scroll{min-height:300px}
  h1{font-size:22px}
  .hbar{grid-template-columns:minmax(70px,110px) minmax(0,1fr) auto}
}
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}